Help, Resources and Support for Homeowners

Garage doors are large, heavy, and complex systems that require careful handling and expertise to maintain and repair. Attempting to repair or install a garage door without proper knowledge and tools can lead to further issues and be very unsafe.

The cost of a new garage door can vary depending on several factors, including the type of door, brand, materials, size, automation options, and installation requirements.

Yes we can fit a taper to the bottom of the door to allow for a fall in the ground.

If the ground has a bump in the middle there is not a lot we can do.

All garage doors are custom made to fit so there is no strange size.

Call or email us and we will contact you and organise a time to attend and quote. Once we have attended our office will send your quote usually within 24 hours. If you wish to proceed - lead time to install is usually 3-5 weeks.

Call or email us and we will contact you and organise a time to attend and quote. Once we have attended our office will send your quote usually within 24 hours. If you wish to proceed lead time to install is usually 3-5 weeks

Every garage door opener uses a specific remote, depending on the brand and model. We stock a wide range of common remotes and can source replacements for most major brands.

Yes, remotes and accessories can be picked up from our factory location please call and make sure we have what you require.

Yes, we offer the myQ Connectivity Bundle for smart garage door control suitable for all current Merlin opener.

Delivery times vary, but we aim to dispatch orders same or next day. We offer Express post if you require your order faster or you can also say pick up from our office.

Yes, all our remotes come with a warranty for manufacturing defects only.

Instructions are provided with each remote, and we also offer instructional videos online.

• Check the battery in your remote (if the LED light is not turning on, the battery may need replacing).
• Are all of your remotes not working? If so, check that the power point and garage door opener are switched on and receiving power.
• It can also help to turn the opener off for a few minutes, then switch it back on again to reset the system.

If the issue continues, contact our customer service team for further troubleshooting assistance or to arrange a replacement remote.

If more than a service call we offer an obligation free quote and will not charge our service fee.

Deciding whether to repair or replace your garage door depends on its age, condition, and the type of issues it’s experiencing. Regular maintenance and timely repairs can extend a door’s lifespan, but sometimes replacement is the safer and more cost-effective option.

When to Consider Repairs:
Minor issues such as broken springs, frayed cables, misaligned tracks, or worn rollers can often be fixed quickly and at a lower cost. Repairs are ideal if your door is relatively new, the panels and structure are in good condition, and the opener is functioning properly. Addressing small problems early prevents more significant damage and keeps your door operating safely and smoothly.

Ultimately, the decision comes down to cost, safety, and long-term convenience. Minor wear and tear often calls for repairs, while doors that are old, unsafe, or aesthetically outdated are better replaced. For expert guidance, Eastern Garage Doors offers professional assessments and repair or replacement services across Melbourne’s eastern suburbs.

Garage door springs play a crucial role in lifting and lowering your garage door smoothly. They carry most of the door’s weight, making them one of the most important and potentially dangerous parts of the system. When springs wear out or break, your garage door may become heavy, uneven, or fail to open altogether.

There are two main types of springs: torsion springs, mounted above the door, and extension springs, located along the tracks on each side. Over time, both types can lose tension or snap due to constant use. Signs that your springs need replacement include loud banging noises, gaps in the coil, or the door feeling too heavy to lift manually.

Replacing garage door springs is not a DIY task. Springs are tightly wound under high tension, and improper handling can cause serious injury or damage. It’s essential to contact a qualified technician to safely remove the old springs, fit new ones, and correctly balance the door.

At Eastern Garage Doors, our experienced team uses high-quality, correctly rated springs designed to match your door’s weight and size. We ensure precise installation, test the balance, and check all moving parts for safety and smooth operation.

To extend the lifespan of your new springs, we recommend scheduling regular maintenance every 2–3 years, keeping components lubricated, and avoiding excessive force on the door.

If your garage door suddenly feels heavy or uneven, contact Eastern Garage Doors for fast, reliable spring replacement across Melbourne’s eastern suburbs.

Common Garage Door Problems and Fixes

Garage doors have many moving parts that can wear out over time. Here are some of the most common issues and how they’re fixed:

Broken Springs:
Springs carry most of the door’s weight. When they snap or lose tension, the door may become heavy or fail to open. A qualified technician can replace them and rebalance the door for smooth operation.

Frayed Cables:
Damaged cables can break or cause the door to jam, tilt, or drop suddenly. These should only be replaced by professionals to ensure safety.

Track Issues:
If the door jerks, sticks, or squeaks, the rollers or tracks may be bent, dirty, or misaligned. Cleaning, lubricating, or replacing worn rollers can restore proper movement. But it is always best to consult with a professional and conduct maintenance every 3 - 5 years.

Opener Problems:
A faulty garage door opener can stop the door from opening or closing properly. Technicians can test the system, or replace if needed.

Damaged Panels or Hinges:
Bent hinges can cause dents or loose hinges, affecting the balance of your door. Replacing individual panels or hinges usually resolves the problem. This should only be conducted by a garage door or opener technician. 

Pro Tip:
Regular servicing every 2–3 years helps prevent breakdowns and extends the lifespan of your door. Because garage doors operate under high tension, always call a professional repair team like Eastern Garage Doors for safe, reliable repairs across Melbourne’s eastern suburbs.

First, put the garage door opener onto manual and see if it can be lifted by hand.
Check to see if there are any visible issues.
Call our direct line on (03) 9812 3062

• Have it serviced every 2-3 years or at the first sign of any complications.
• Sectional door/panel lift you should check the cables for any signs of fraying or wear, check hinges are tight.
• Roller doors keep door tracks clean wiping out with a clean rag.
• Tilt doors check for wear on all moving parts. Check springs for over stretching.

We offer a comprehensive range of services including panel lift or sectional door repairs, roller door repairs, broken garage door cable repairs, and broken garage door spring replacements. Anything to do with your garage door or garage door opener.

We strive to respond to repair requests as quickly as possible, typically within an hour but definitely the same day unless you have contacted us after hours.

Every 2-3 years or at the first sign of problems.

Garage doors are very large and dangerous, if you do not know what you are doing you can cause further damage to the door/opener or injure yourself.

Professional repairs ensure safety, extend the lifespan of your garage door, and prevent further damage.

You can schedule a service by contacting us via phone, email, or through our website. Call or email us and we will contact you and organise a time to attend and quote. Once we have attended our office will send your quote usually within 24 hours.

Yes generally we can realign and repair garage doors that have come off their tracks.

A broken cable should be replaced immediately. Contact us to handle the repair safely and effectively.
Do not try to open or close the door as this is dangerous to yourself and can cause damaged to the garage door.

Garage door repairs can be dangerous and are best handled by professionals to avoid injury and ensure proper functioning. It's highly recommended to hire a qualified garage door technician for repairs. They have the expertise, equipment, and experience to safely diagnose and fix issues with your garage door, ensuring it operates safely and efficiently. If you're experiencing problems with your garage door, contact a professional service provider to schedule an inspection and repair.

Unusual noises can indicate a problem with the springs, rollers, or opener. It's best to have a professional inspect and address the issue.

Damaged panels can sometimes be replaced depends on the brand of panel. If more than two panels are damaged or they are no longer manufactured a new door would be required.

First, check the power supply and remote batteries. You can then put your door on manual and lift by hand. If your problem persists, contact us for a professional inspection and repair.

 Yes, our technicians are experienced in repairing a wide range of garage door brands and models.

Common signs include unusual noises, slow or uneven movement, difficulty opening or closing, and visible damage to the door or its components.

Yes, we specialise in replacing broken or worn-out garage door springs safely and efficiently.

If you have a broken sectional door spring you can fill out the form on our website or we can send you a link.  This enables us to work out what size spring you need and attend to your issue as fast as possible.

Professional repairs ensure safety, extend the lifespan of your garage door, and prevent further damage.

Yes, we can fit a receiver to either your garage door or your gate opener to have both working off the same remote controls.

Yes, we offer both single and double swing gate openers. Call us and we can attend and discuss the best garage door opener for your gates.

Our professional technicians will install the gate opener, ensuring proper setup and functionality and explain operation to you.

Yes, we provide repair services for all types of gate openers.

Our gate openers come with a manufacturer’s warranty, typically ranging from 1-2 years.

New gate openers come with this function we are unable to office this to existing gate openers.

Yes, we provide regular maintenance services to ensure your gate opener functions smoothly.

You can schedule a consultation by calling us at (03) 9812 3062 or filling out the enquiry form on our website.

Signs like unusual noises, slow operation, or failure to open/close, gate opening then closing again all indicate that servicing might be needed.

Solar power can be used on some of the gate openers that we sell.

Yes, we can design, manufacturer and install custom gates with integrated openers.

IR safety beams.

Installation costs vary based on the type of gate and opener; contact us for a detailed quote.

Yes, we offer a range of remote controls compatible with our gate openers.

Yes, we can retrofit gate openers to most existing gates.

We recommend and use reputable brands like Merlin, Grifco, ATA, ECA, Centsys.

Installation typically 3-5, depending on the complexity of the setup.

We repair all types of gates, including swing gates, slide gates, and custom automatic gates.

We fix broken motors, faulty sensors, misaligned tracks, and damaged gate components.

Yes, regular maintenance is available to keep your gate in optimal condition and prevent future issues.

Yes, we specialise in repairing gates with electronic or remote control systems.

We service a variety of brands, including Merlin, ATA, and B&D, Centsys, ECA, FAAC.

Yes, we carry a wide range of replacement parts for different gate models or we can order in parts for your repair.

You can schedule a repair service by calling us or filling out the enquiry form on our website.

Try to put the gate on manual so you can open or close by had and give us a call for assistance. We can provide guidance over the phone and schedule a repair visit if necessary.

 Yes, we offer upgrade options to enhance your gate's functionality and security.

Doors take 2-3 weeks to be manufactured, the install will take between 2-4 hours depending on the complexity of your install.

Sometimes, we can repair gates that have been damaged by vehicles, restoring them to full functionality, or we can quote for a new gate if required.

Only domestic.

The cost varies depending on the extent of the damage, but we provide a free quote before starting any repair work.

No we cannot repair gates when it is raining as the circuit boards are not water proof.

Regular maintenance and timely repairs can help prevent breakdowns. Our technicians can provide specific advice for your gate.

Keeping areas around the gate openers clean and spraying the area to keep ants and other bugs away from the circuit.

We offer a wide variety of custom-made gates including swing gates, sliding gates, cantilever gates, and pedestrian gates. Each type can be tailored to meet your specific needs and preferences.

Yes, we specialise in designing gates that complement and enhance the aesthetic of your property. Whether you have a modern, traditional, or unique style, our team will work with you to create a gate that fits seamlessly.

We offer gates in a range of materials including steel, aluminum, wrought iron, and timber. Each material has its own benefits, and we can help you choose the best one based on your requirements and preferences.

Yes, we provide automation options for all types of custom gates. Our automated gates offer convenience, security, and ease of use, and can be controlled via remote, keypad, or smartphone app.

Yes, we offer repair and upgrade services for existing gates. Whether you need a simple fix or want to upgrade your gate with new features or automation, we can help.

To get a quote for a custom-made gate, you can contact us through our website or call us directly. We will schedule a consultation to discuss your needs and provide a detailed, no-obligation quote.

Feel free to reach out if you have any more questions or need further assistance!

Absolutely. We can integrate various security features such as intercom systems, cameras, keypads, and advanced locking mechanisms to enhance the security of your custom gate.

Yes, we offer warranties on all our custom gates. The length and specifics of the warranty will depend on the materials and components used. Our team will provide detailed warranty information during your consultation.

The maintenance required depends on the material and type of gate. Generally, regular cleaning, lubrication of moving parts, and periodic inspections are recommended. We provide maintenance services and can offer specific advice based on your gate.

Signs of a broken garage door spring include the door not opening or closing properly, a loud bang or snapping noise when the spring breaks, the door appearing crooked or misaligned, and visible gaps or breaks in the spring.

Garage door springs can break due to wear and tear over time, corrosion, lack of maintenance, and fluctuations in temperature. Springs have a limited lifespan and will eventually wear out with regular use.

No, it is unsafe to use a garage door with a broken spring. Attempting to open or close the door can cause further damage and pose a risk of injury.

Fixing a broken garage door spring is urgent. A broken spring compromises the functionality and safety of the garage door, and it should be repaired as soon as possible to prevent accidents and additional damage.

Repairing a broken garage door spring is dangerous and requires specialised tools and expertise. It is strongly recommended to hire a professional technician to ensure the repair is done safely and correctly.

The cost of repairing a broken garage door spring depends on factors such as the type of spring, the extent of the damage, and labor charges. For an accurate estimate, it’s best to contact us for a quote.

Doors take 2-3 weeks to be manufactured, the install will take between 2-4 hours depending on the complexity of your install.

Regular maintenance can help prevent garage door springs from breaking. This includes lubricating the springs, inspecting them for wear and tear, and addressing any issues promptly. Scheduling professional maintenance can also help extend the life of your springs.

The repair time can vary depending on the type of garage door and the extent of the damage. Typically, a professional can repair a broken spring within a few hours.

If your garage door spring breaks, stop using the door immediately and contact us for professional garage door repair service. They will assess the situation and perform the necessary repairs.

Common signs include the garage door not opening or closing properly, appearing crooked or unbalanced, and visible fraying or breakage of the cables.

Sectional garage door cables can break due to wear and tear over time, corrosion, lack of maintenance, or improper installation. Regular use can also gradually weaken them, eventually causing them to snap.

No, it is unsafe to operate a garage door with a broken cable. Attempting to do so can cause further damage to the door and pose a risk of injury.

It is important to address broken garage door cables as soon as possible. Broken cables compromise the safety and functionality of your garage door, leading to further damage and potential accidents.

If your garage door cables break, stop using the door immediately and contact Eastern Garage Doors. They can assess the situation and perform the necessary repairs.

Regular maintenance can help extend the lifespan of your garage door cables. We recommend scheduling a general service for your garage door every 2 to 3 years to maintain the functionality of the cables and the overall door.

Usually it takes less than an hour to replace broken garage door cables.

No, repairing broken garage door cables can be dangerous and requires specialised tools and knowledge. Contact Eastern Garage Doors and a professional technician will ensure the repair is done safely and correctly.